Norfolk, VA., August 26, 2010 – Dominion Dealer Solutions, a division of Dominion Enterprises, today announced that General Motors (GM) has approved recertification for both Autobase and AVV as Certified Lead Management Providers (CLMP). Autobase and AVV are premier CRM and ILM providers for auto dealers nationwide.

As part of this program, GM requires each of its US dealerships to use a certified lead management provider for receiving and responding to OEM-generated Internet leads. Based on criteria listed in GM’s Statement of Certification Requirements, over 70 technology standards were required for the recertification. These standards ranged from changes in performance reporting to lead processing, and training updates to lead handling.

Ed Braunbeck, general manager of AVV, noted, “AVV and GM together invested a significant amount of time working on these requirements. AVV is committed to providing GM dealers with a comprehensive lead management tool, and we’re pleased that our efforts have met GM’s rigorous standards.”

Some of the new performance reporting includes:
* Total GM Internet Leads
* GM Dealer Website Leads
* Total Leads Responded To
* Average Dealer Response Time (Current)
* Average Dealer Response Time (Prior Week/Month)
* Number of Leads Responded To On Time
* Percentage of Leads Responded To On Time
* Prior Week/Month Percentage of Leads Responded To On Time
* Number of Leads Not Responded To (Current)
* Percentage of Leads Not Responded To (Current)
* Prior Week/Month Percentage of Leads Not Responded To

Additional SLA qualifications were adhered to, including:
* Lead Handling - End to End Processing
* Lead Processing Lead Accuracy Rate
* Application Availability - Lead Processing
* Availability Of Supplier System
* Real Time Lead Status Updates
* Percentage of Real-Time Leads Sent On Time (30 minutes or less)
* New Lead Types (Accept, Generate, & Implement)

Bryan Anderson, founder and general manager of Autobase, commented, “We are appreciative of GM’s continued recognition of Autobase CRM as a premier solution for their dealers.  The hard work involved in this process proves just how dedicated both Autobase and GM are to the success of the GM auto dealers using our automotive CRM.” Autobase has been certified with General Motors since November 2006, AVV since September 2007. The recertification process began December 2009 and concluded on August 2, 2010.